Billing
Manage your subscription
Upgrade, downgrade, and update payment via Stripe Customer Portal.
Choose a plan
- Open Billing.
- Select Starter, Growth, or Scale.
- Complete Stripe Checkout with your payment method.
After success, you return to the dashboard with credits applied to your workspace.
Customer Portal
From Billing, open Manage subscription to access the Stripe Customer Portal:
- Update payment method
- View invoices
- Change plan (upgrade or downgrade per Stripe proration rules)
- Cancel subscription
Upgrades and downgrades
Plan changes take effect through Stripe. Credit limits update to match the new tier on the next billing sync.
Payment issues
If your subscription is past_due:
- Open the Customer Portal from Billing.
- Update your payment method.
- Stripe retries the charge — status syncs back to Jeenie via webhook.
Contact support if the dashboard still shows a lock after payment succeeds.