Troubleshooting

Prerequisites and locked features

Why dashboard sections may be greyed out or unavailable.

Billing lock

If you only see Billing in the nav, your workspace needs an active subscription. Complete checkout on Billing.

Unlocking statuses: active, trialing, or limited past_due.

Brand analysis required

Content generation requires a completed brand profile. Run an analysis on Brand first.

CMS connection required

Publishing requires an active CMS connection on CMS. Verify must succeed and the connection must be toggled on.

For Webflow, also select a collection. For Shopify, select a blog.

Fair use

Pro includes unlimited articles with a daily fair-use cap (10 articles / day). If you hit the cap, wait and retry. See Plans and credits.

Progressive nav unlock

Jeenie may hide or disable nav items until prerequisites are met. This is intentional — follow the launch checklist.

Rate limits

Sign-in, content jobs, brand analyses, and invites are rate-limited. If you see a rate-limit error, wait and retry.

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